The following information may help you resolve problems with the URA System for yourself.
osImageManager creates event log entries when errors occur in order to help technical people trace the source of problems. However, the event log can only grow to a certain size before it needs emptying. Therefore, if the application doesn't seem to be working correctly, start by checking that your event log is not full.
Note: To find more information about the event log open Windows Help and Support and search for 'event viewer'
Check the MaskFragments directory is accessible
During UAT:
Clean the Image database of all UAT files
If you have manually imported any UAT files into the Image database then delete them
Remove any MaskFragments corresponding to UAT files in the MaskFragments directory or change the location in the config file.