Request Assistance

This dialog box tells you how to obtain assistance with the application. It is opened by applying Help | Support | Request Assistance from the main menu bar. The dialog box has the following controls:

Log Location

Enter into this text box the name and location of the log file you want to create. You must enter a valid path and filename. Tip: Use the Browse button to enter an appropriate path and file name into this text box.

Browse

Press this button to open a standard File Open dialog box that allows you to select the folder and name of the log file you wish to create. When creating a new log file you just need to type the name of the file into the name box of this dialog box. There is no need to enter the file type (.log).

Create

Press this button to create the log file at the specified Log Location. A message box will inform you of the result of this operation. When you have created the Log file you should send it as an attachment to the support email address given at the top of the dialog box.

See Options dialog for information about generating more information in your log file.