Topics

 

When the "Topics" menu item is clicked, the following window appears:

Topic Window

This window displays all topics stored in the database. These topics have four possible states, explained below:

Open: This indicates that the topic is open and the user is still active and in the process of having their computer fixed. A timer is active that can be used to indicate how long it has been since the user's last reply.
CloseWait: This indicates that the topic has been resolved but is still open and waiting to be closed. A timer can also be used to indicate how long it has been since the user's last reply (usually to check ensure that the user has no more further questions for the helper).
Stale: This indicates that the topic has not been responded to by the user within a time limit set by the helper and the topic has been closed.
Completed: This indicates that the topic has been resolved and has been closed.

The functions of each of the buttons are explained below. Note that many of these buttons support multi-selection in the topic lists for ease of use:

New: Creates a new topic for a user.
Open: Opens an already existing topic that is selected.
Delete: Deletes a selected topic.
Open Webpage: Opens the selected topic's thread in a browser window.
Reset Timer: Resets the timer to 0 days for the selected topic.
Copy LinkedList: Copies a list of topics (in BBCode format) to the clipboard.
Mark Open: Set's the selected topic's status to "Open". Also resets the timer to 0 days.
Mark Stale: Set's the selected topic's status to "Stale".
Mark Closewait: Set's the selected topic's status to "CloseWait".
Mark Completed: Set's the selected topic's status to "Completed".
Export Topic: Exports the selected topic so that it can be shared among other helpers
Import Topic: Imports a topic that had been exported by another helper
Archive Adds the selected topic to your archive, and removes it from the topics list

The topics window also includes a filter, which acts as a fast way of searching based on the topic's name (which is set as the user's name). Typing in letters into the text box removes all topics that do not match the search criteria. Click the "Remove Filter" button to remove the filter entirely.