Android Open Source - ItopMobile Itop Ticket

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License

The source code is released under:

GNU General Public License

Java Source Code

// Copyright (C) 2011-2013 ITOMIG GmbH
//// w  ww .  ja v  a2  s . c  o  m
//   This file is part of iTopMobile.
//
//   iTopMobile is free software; you can redistribute it and/or modify  
//   it under the terms of the GNU General Public License as published by
//   the Free Software Foundation, either version 3 of the License, or
//   (at your option) any later version.
//
//   iTopMobile is distributed in the hope that it will be useful,
//   but WITHOUT ANY WARRANTY; without even the implied warranty of
//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
//   GNU General Public License for more details.
//
//   You should have received a copy of the GNU General Public License
//   along with iTopMobile. If not, see <http://www.gnu.org/licenses/>

package de.itomig.itoplib.cmdb;

import java.io.Serializable;
import java.text.DateFormat;
import java.text.ParseException;
import java.text.SimpleDateFormat;
import java.util.Calendar;
import java.util.Date;
import android.util.Log;
import de.itomig.itoplib.R;
import static de.itomig.itoplib.ItopConfig.*;

/**
 * Class for holding Itop Tickets.
 * 
 *  
 */

public class ItopTicket implements  Serializable {
  // Serializable is needed to "hook it up" on an intent with 
  private static final long serialVersionUID = -5998434779602343501L;
  private String type;
  private String ref;
  private String title;
  private int priority;
  // 1 is highest in standard model
  // 'Class:UserRequest/Attribute:priority/Value:1' => 'critical',
  // 'Class:UserRequest/Attribute:priority/Value:2' => 'high',
  // 'Class:UserRequest/Attribute:priority/Value:3' => 'medium',
  // 'Class:UserRequest/Attribute:priority/Value:4' => 'low',

  private int callerID;
  private int agentID;


  private String startDate;    // im ITOP (SQL Format gespeichert, bei der Ausgabe umgewandelt)
  private String ttoEscalationDate="";
  private String status="";
  private String lastUpdate="";

  private String description;
  private String ticketLog;

  public ItopTicket(String t, String r, String ti, String p,   String d) {
    // ref,title,priority,description);
    type = t;
    ref = r; 
    title = ti;
    priority = Integer.parseInt(p);
    description = d;
    callerID=INVALID_ID;
    agentID=INVALID_ID;
    ttoEscalationDate="";
    startDate="";
    lastUpdate="";
    ticketLog="";
  }


  public String getTicketLog() {
    return ticketLog;
  }
  public void setTicketLog(String ticketLog) {
    this.ticketLog = ticketLog;
  }
  public String getStatus() {
    return status;
  }

  public void setStatus(String status) {
    this.status = status;
  }
  public String getLastUpdate() {
    // format for output
    return germanDate(lastUpdate);
  }
  public void setLastUpdate(String lastUpdate) {
    this.lastUpdate = lastUpdate;
  }


  public String getType() {
    return type;
  }
  
  public boolean isError() {
    return (type.contains(ERROR));
  }
  public String getStartDate() {
    // format for output
    return germanDate(startDate);
  }
  public void setStartDate(String s) {
    this.startDate = s;
  }
   public void setPriority(String priority) {
     try {
       this.priority = Integer.parseInt(priority);
     } catch (NumberFormatException e) {
       Log.e(TAG,"could not convert priority to Integer! input="+priority);
      this.priority = 2;
    }
   }
  public ItopTicket(String t) {
    this.type = t;
  }
  public ItopTicket(String error, String text) {
    this.type = error;
    this.title = text;
  }


  public int getCallerID() {
    return callerID;
  }

  public void setCallerID(String callerID) {
    try {
        this.callerID = Integer.parseInt(callerID);
    } catch (NumberFormatException e) {
      this.callerID=INVALID_ID;
    }
  }

  public int getAgentID() {
    return agentID;
  }

  public void setAgentID(String agentID) {
    try {
        this.agentID = Integer.parseInt(agentID);
    } catch (NumberFormatException e) {
      this.agentID=INVALID_ID;
    }
  }

  public String toShortString() {

    StringBuilder sb = new StringBuilder();

    sb.append(ref);
    if (title.length() != 0) sb.append(" - "); // avoid to display the '-' when the ticket is misused for showing errors etc. 
    sb.append(title);
    return sb.toString();
  }

  public String toLongString() {
        // only used for debugging.
    StringBuilder sb = new StringBuilder();

    sb.append(ref);
    sb.append(" - Prio ");
    sb.append(priority);
    if (title.length() != 0) sb.append(" - ");  // see above.
    sb.append(title);
    sb.append("\nCaller: ");
    sb.append(callerID);
    sb.append("\n");
    sb.append(startDate);
    if (ttoEscalationDate != null) {
      sb.append("\nTTO-Escal: ");
      sb.append(ttoEscalationDate);
    }
    sb.append("\n");
    sb.append(description);

    return sb.toString();
  }

  public String toMediumString() {

    StringBuilder sb = new StringBuilder();

    sb.append(ref);
    if (title.length() != 0) sb.append(" - ");  // see above.
    sb.append(title);
    sb.append(" - P");
    sb.append(priority);
    sb.append("\n");
    sb.append(description);

    return sb.toString();
  }
  public void setRef(String ref) {
    this.ref = ref;
  }
  
  public void setTitle(String t) {
    this.title = t;
  }
  public void setDescription(String desc) {
    this.description = desc;
  }
  public void setType(String t) {
    this.type = t;
  }
  public CharSequence getDescription() {
    return description;
  }
  public int getPriority() {
    return priority;
  }
  public String getTitle() {
    return title;
  }
  public String getRef() {
    return ref;
  }

  public String getTtoEscalationDate() {
    // check if there is a ttoEscalationDate Value
    if (ttoEscalationDate.length() < 19) return ("");
    
    return germanDate(ttoEscalationDate);
  }
  public void setTtoEscalationDate(String ttoEscalationDate) {
    this.ttoEscalationDate = ttoEscalationDate;
  }
  
  public Boolean isTtoEscalated() {
    // check if there is a ttoEscalationDate Value
      if (ttoEscalationDate.length() < 19) return false;
    
    // depends on correct itop date format
    Calendar currentDate = Calendar.getInstance(); 
    SimpleDateFormat formatter=  new SimpleDateFormat("yyyy-MM-dd HH:mm:ss");
    String dateNow = formatter.format(currentDate.getTime());  
    return (ttoEscalationDate.compareTo(dateNow) < 0);
  }

  public int prioImageResource() {
    // return 1..3 star image, depending on priority
    int res;
    //if (debug) Log.d(TAG,"prio="+priority);
    switch (priority) {
    case 1:
      res = R.drawable.star4_on;   // highest    
      break;
    case 2:
      res = R.drawable.star4_off_on_on_on;
      break;
    case 3:
      res = R.drawable.star4_off_off_on_on;
      break;
    case 4:        
      res = R.drawable.star4_off_off_off_on;   // lowest prio
      break;
    default:
      if (debug) Log.d(TAG,"ItopTicket unknown prio="+priority);
      res= R.drawable.star4_off;

    } 
    return res;
  }

  static String germanDate(String d) {
    // return d in 01-Mar-11 12:00 format.
    // check if there is a d Value
    if ((d == null) || (d.length() < 19)) return "";
    
    DateFormat df = new SimpleDateFormat("yyyy-MM-dd HH:mm:ss");
    DateFormat de = new SimpleDateFormat("dd MMM yy - HH:mm");
    try {
      Date dateIn = df.parse(d);
//      System.out.println("datein  = " + d);
//      System.out.println("dateOut = " + de.format(dateIn));
      return de.format(dateIn);
    } catch (ParseException e) {
      Log.e(TAG,"ItopTicket germanDate - Date parse exception: Input="+d);
      return null;
    }

  }

  public String getOQLStartDate() {
    return startDate;
  }
  
  public String getOQLLastUpdate() {
    return lastUpdate;
  }

}

Java Source Code List

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